Refund policy

Last updated: 26 October 2026

Gameventory — ABN 40 237 348 537. For returns and product concerns, email sales@gameventory.com.au.

Change-of-mind returns

We do not accept change-of-mind returns. This does not affect your rights under Australian Consumer Law, including where an item is faulty, does not match its description or otherwise fails to meet a consumer guarantee.

Imported and region-locked games

Some of our games are imports, such as Japanese (NTSC-J) releases. Many consoles are region-locked, so an import may not play on a standard Australian (PAL) console. Each listing shows the item’s region and what it plays on, so please check this before you buy.

If a game works on a compatible console but won’t play on an Australian console because of its region, it isn’t faulty. We don’t accept change-of-mind returns, so we can’t refund or exchange it for that reason.

You’re still covered if an import is faulty, for example if it won’t load on a compatible console. The same applies if the listing gave the wrong region or compatibility. Either way, it’s handled like any other item, under Australian Consumer Law and our one-month warranty.

Faulty or incorrect items

Contact us with your order number or other proof of purchase and a description of the problem. Photos can help us assess it. Original packaging is not required for a consumer-guarantee claim.

For a major failure, you may choose a refund or replacement, subject to Australian Consumer Law. For a minor failure, we can arrange a free repair within a reasonable time; further remedies apply if it cannot be resolved. We will not require you to accept store credit instead of a refund you are entitled to.

Return instructions and postage

Email us for the return address and instructions. Pack the item securely and keep tracking and postage receipts. Where an item is confirmed faulty, we reimburse reasonable return shipping costs. Contact us if an item cannot reasonably be posted.

Your rights and our additional warranty

Consumer guarantees also apply to second-hand goods. Your rights can continue beyond any additional Gameventory warranty, including our advertised one-month warranty for eligible products. Nothing in this policy restricts those rights.

These instructions help us manage returns and do not impose a new deadline on statutory claims. We remain responsible for resolving issues with items we sell.